Questions? Straight answers.

An appointment is the best way to make sure we have time set aside for your vehicle. If something comes up suddenly, give us a call and we’ll let you know how soon we can take a look.

Our regular hours are below, and they’re in the footer of every page too. If you’re planning a visit around a holiday, give us a call to confirm.

Shop hours

Fill out our appointment request form: choose the services you need, tell us about your vehicle or equipment and pick a couple of times that work for you. It’s a request rather than a confirmed booking, so we’ll contact you to confirm a time.

Your keys, including the wheel-lock key if your vehicle has locking lug nuts. It also helps to jot down what you’ve noticed: when the noise happens, which warning lights came on and any recent work. Service records are useful but never required.

Most likely. We work on cars, light trucks, SUVs and vans from domestic, Asian and European makers. See the makes we service, or call with your year, make and model and we’ll tell you.

Yes. We diagnose first, then give you a written estimate. Work starts only after you approve it, and if we find anything else along the way, we call you before doing it.

It depends on the problem. Some issues can be spotted quickly. Others, like electrical faults or a noise that comes and goes, take real testing time. If testing is needed, we’ll explain what it involves and what it costs, and get your OK before we start.

We call you first. We’ll explain what we found, whether it affects safety or can wait, and what it would cost. Nothing gets added to the job without your OK.

Of course. Ask when you drop off and we’ll set the worn parts aside for you. A few parts, like ones returned to the supplier for a core charge, may need to go back, but we’re glad to show you what we found and explain why it needed replacing.

It depends on your engine, the oil it uses and how you drive. Many newer vehicles on synthetic oil go 5,000 to 10,000 miles between changes. Your owner’s manual is the best guide, and we’re happy to recommend an interval that fits your driving.

Generally, no. In the U.S. you’re free to have routine maintenance done at an independent shop without voiding your manufacturer’s warranty, as long as the work follows the recommended schedule and uses parts and fluids that meet the manufacturer’s specifications. We give you a detailed invoice for your records.

Many owner’s manuals list both. The severe schedule fits more drivers than the name suggests: lots of short trips, stop-and-go traffic, towing, dusty roads, or extreme heat and cold all count. If that sounds like your driving, the severe schedule is usually the safer choice.

A maintenance reminder, often a wrench symbol or a “service due” message, is a scheduled reminder based on time or mileage. The check engine light means the engine computer has detected a fault and stored a trouble code. One says “time for service,” the other says “have it checked.”

A steady light usually means a fault that should be checked soon, but it’s rarely an emergency. A flashing light often signals an engine misfire that can damage the catalytic converter, so ease off and have it checked as soon as possible. If the engine also runs badly, overheats or loses power, pull over safely and call us.

A trouble code points to the system that reported a problem, not always the part that failed. The same code can have several causes, so we test to confirm before recommending a repair. That way you pay for the right fix, not a guess.

Pull over when it’s safe and turn the engine off. Don’t open the radiator cap or coolant reservoir while it’s hot: the coolant is under pressure and can cause serious burns. Driving an overheating engine can cause major damage, so call us before going further.

It depends on the job, parts availability and what we find once we’re in there. We’ll give you a time estimate along with your quote and keep you posted if anything changes.

Push and riding mowers, lawn tractors and zero-turns, generators, pressure washers, chainsaws, string trimmers, leaf blowers, snow blowers, tillers and more. If it has a small gas engine and you’re not sure, give us a call. See small engine repair for details.

Stale fuel is the most common culprit. Gasoline can start to go stale in as little as a month, and ethanol blends can leave varnish that clogs a carburetor. A fouled spark plug or a dirty air filter can also be to blame. If fresh fuel doesn’t do it, bring it in and we’ll find the cause.

Before you need it. Spring is the busiest season for mower repair, so late winter is the easiest time to get a tune-up done. For snow blowers, aim for late summer or early fall.

Follow your owner’s manual, but the basics are simple. Add fuel stabilizer and run the engine for a few minutes so treated fuel reaches the carburetor, or run the tank dry if your manual recommends it. Clean off grass and debris, consider an oil change and store it somewhere dry.

Yes. We maintain work trucks, vans and company cars, along with the mowers and power equipment that landscaping crews depend on. See our fleet services to learn more.

Tell us about your vehicles and equipment using the fleet inquiry form, or give us a call. We’ll talk through what you run, how hard it works and how you’d like scheduling and approvals handled.

Yes. We keep a record of the work we do on each vehicle and piece of equipment, so you can see what’s been done and plan for what’s coming up.